User Agreement for the Zumbo service
This agreement sets out the rules for using the Zumbo service. Please read it before registering and making a payment.
1. General provisions
1.1. This User Agreement (hereinafter — the “Agreement”) governs the use of the Zumbo online service at zumbo.ai, including the dashboard (hereinafter — the “Service”), provided by the administration of the Service (hereinafter — the “Administration”).
1.2. By using the Service, including by registering, paying for services or gaining access to the Service’s features, the User confirms that they have read this Agreement in full and accept its terms in their entirety.
1.3. If the User does not agree with the terms of the Agreement, the User must stop using the Service.
1.4. The terms of payment and provision of services are set out in detail in the Public Offer, and the procedure for processing data in the Privacy Policy.
2. Nature of the services
2.1. The Service provides intangible digital services: automatic uniqualization of the User’s video and photo files (creating modified copies of them) and, for a separate fee, AI upscale — improving the quality of video and photos. Access is provided through a subscription to the selected plan and through AI upscale packs.
2.2. Processing is performed automatically; the result depends on the User’s source materials and the settings the User selects.
2.3. The User understands and agrees that the value of the Service lies in the automation, speed and convenience of processing, not in a guarantee of any particular result.
2.4. The Service does not guarantee any particular result from using the resulting files on third-party platforms and in advertising systems: their rules and algorithms depend on third parties and may change.
3. Disclaimer of warranties and liability
3.1. The Service is provided on an “AS IS” basis.
3.2. The Administration does not guarantee:
- that the Service will meet the User’s expectations;
- the achievement of any financial, commercial or other results;
- uninterrupted and error-free operation of the Service.
3.3. The Administration is not liable for:
- any direct or indirect losses, including lost profits;
- the consequences of the User’s use of the resulting files;
- acts or omissions of third parties, including platforms, payment services and communication networks;
- temporary technical failures and access restrictions.
3.4. The User makes all decisions on the use of the resulting files independently and at their own risk.
4. Lawful use
4.1. The Service is not intended to encourage, organise or facilitate unlawful activity.
4.2. The User undertakes to use the Service solely in accordance with applicable law and the rules of third parties, including the platforms on which the User publishes the resulting files.
4.3. The User uploads to the Service only materials that the User is entitled to dispose of, and bears full responsibility for their content and for the lawfulness of using the resulting files.
5. Intellectual property
5.1. The software, design, texts and other elements of the Service are protected by intellectual property law.
5.2. The User may not copy, distribute, resell or otherwise use elements of the Service without the permission of the rights holder.
5.3. The rights to the materials uploaded by the User remain with the User; the Administration uses them only to carry out processing at the User’s request.
5.4. Infringement of intellectual property rights may result in restriction of access to the Service without compensation.
6. Restriction of access
6.1. The Administration may suspend or restrict the User’s access to the Service in the event of:
- a breach of this Agreement or the Public Offer;
- detection of abuse, including actions harmful to the Service;
- requirements of the law or of payment providers.
6.2. Restriction of access does not release the User from obligations that arose earlier.
6.3. The Administration may refuse service to Users whose actions may pose increased risks to the Service, payment providers or third parties.
7. Payments and refunds
7.1. Services are paid for on the terms shown in the Service before payment. Current plans and prices are published in the “Pricing” section on the home page and in the Public Offer: in Russian rubles in the Russian version of the website and for Users from the Russian Federation, and in US dollars in all other cases.
7.2. There are no automatic charges: every payment is made by the User manually; the final amount and the payment method are shown on the payment page before the payment is confirmed.
7.3. Due to the intangible nature of the services, no refunds are made once access has been granted, except in the cases set out in clause 7.4.
7.4. A refund is possible if:
- the service was not provided due to a technical fault on the Service’s side and it could not be restored within 3 (three) business days of the request;
- access to the paid plan or pack was not actually granted.
7.5. To request a refund, the User contacts the support team by email at adminzumbo@gmail.com from the address the account is registered to. The Administration decides on each refund individually within up to 10 (ten) business days; detailed terms are set out in section 5 of the Public Offer.
7.6. The User undertakes not to initiate a payment reversal (chargeback) through payment systems without first contacting the Service’s support team.
8. Privacy
8.1. The Service collects only the minimum data it needs to work; how this data is processed is described in the Privacy Policy.
8.2. The Administration takes reasonable measures to protect data but does not guarantee the absolute security of transmitted information.
9. Changes to the terms
9.1. The Administration may make changes to this Agreement.
9.2. The current version of the Agreement is published on this page; the revision date is shown at the bottom.
9.3. Continued use of the Service after changes are made means that the User accepts the updated terms.
10. Contact information
10.1. Service support: email adminzumbo@gmail.com. You can also contact us using the “Support” button on the website and in the dashboard. Requests are reviewed within 3 (three) business days.
By using the Service (including by registering or paying for services), the User confirms that they have read this Agreement and accept its terms in full.
In the event of any discrepancy between this translation and the Russian version, the Russian version prevails.
Revision date: 02.10.2026