Privacy Policy
This Privacy Policy governs the collection, use and protection of the information of users of the Zumbo service. We collect the minimum: an email address to sign in, details of payments and plan usage, technical data (IP address, browser) and uploaded files, which are deleted after 24 hours. The data is needed to run the service, to communicate with users and to protect against abuse; it is shared with third parties only in the cases set out in section 4. This policy describes what the service actually does.
1. General provisions
1.1. This Privacy Policy (hereinafter — the “Policy”) governs the processing and protection of the information that the User provides when using the Zumbo service at zumbo.ai, including the dashboard (hereinafter — the “Service”). The Service is provided by its administration (hereinafter — the “Administration”, “we”).
1.2. By using the Service, the User confirms their consent to the terms of the Policy. If the User does not agree with these terms, the User must stop using the Service.
2. Collection of information
2.1. The Service collects the following data:
- Email address — the account login; service emails and support replies are also sent to it.
- Password — stored only as an irreversible hash; we do not see the password itself and cannot recover it.
- Payment records — the date, the plan or pack, the amount and the payment identifier in the payment service. Bank card details never reach us: they are processed by the payment service.
- Uploaded files and processing results — kept for 24 hours, then deleted automatically (see section 5).
- Usage history — how many uniqualizations, video minutes and photos have been used, and the processing history for the last 24 hours. It is needed for the plan and the quotas to work.
- Technical information — the IP address, the time, the requested URL, and details of the browser, device and operating system. The Service uses the IP address to determine the country in order to show the site in the right language and prices in the right currency; this is done with a geolocation database on our own servers, and the address is not passed to anyone.
- Cookies — two functional cookies: the dashboard sign-in session (30 days) and the selected site language (1 year). There are no advertising or third-party cookies.
- The text of a support request, if the User sends one.
2.2. The Service does not require the User to provide passport details, identity documents, personal photos or any other personal information beyond the minimum needed for it to work — an email address.
2.3. We do not view the content of uploaded files: processing is fully automatic, and staff do not open users’ files, except where the User asks us to look into a problem with a particular file. We do not track the User’s activity outside the Service.
3. Use of information
3.1. The Service uses the information it receives solely for the following purposes:
- providing the Service’s functionality: creating an account and signing in to it, processing files, keeping track of payments, quotas and balances;
- communicating with the User: service emails (for example, for password recovery) and support replies;
- analysing and improving the operation of the Service, monitoring its operability and fixing faults;
- protecting the Service and its Users from abuse.
3.2. Data is not used for advertising: the site has no advertising pixels, third-party analytics or trackers, and data is not shared with or sold to advertising networks.
4. Disclosure of information to third parties
4.1. The Administration does not share the data it receives with third parties, except in the following cases:
- where required by law;
- where necessary to perform obligations to the User — to the minimum extent necessary (see clause 4.2);
- where the User has consented to it.
4.2. The following processors receive data so that the Service can work:
- the payment service — the details needed to carry out the payment; bank card details are entered on its side;
- the email delivery service — the email address and the text of the service email (for example, a password recovery link);
- an external video processing service — during a video AI upscale the file is passed for processing via a temporary link that is valid for 30 minutes; photos are processed on our own servers;
- Google Fonts — the site’s pages load fonts from Google servers, and in doing so the User’s browser passes its IP address to Google.
Each of them processes data under its own rules. Data is not sold or shared for advertising purposes.
5. Data retention and protection
5.1. Data is kept for as long as necessary for the purposes of processing:
- uploaded files and processing results — 24 hours from the moment of processing, then deleted automatically;
- web server technical records (they contain the IP address) — 14 days; the IP address from which the account was created — for as long as the account exists (to prevent abuse);
- the email address, subscription and payment records, usage history and support requests — for as long as the account exists. After the account is deleted, payment records may be retained to the extent necessary for settlements with the payment service.
5.2. The Administration takes reasonable measures to protect data: the connection to the site is encrypted (HTTPS), passwords are stored only as an irreversible hash, and access to the servers is restricted. However, absolute security of information transmitted over the internet cannot be guaranteed.
6. The User’s rights and deletion of data
The User has the right to request: information on what data about them is stored; correction of inaccurate data; deletion of the account and the data. Requests are sent by email to adminzumbo@gmail.com from the address the account is registered to. Deleting the account terminates access to the Service and is not grounds for a refund.
7. Disclaimer
7.1. The User understands and agrees that transmitting information over the internet always involves risks.
7.2. The Administration is not liable for the loss, theft or disclosure of data if it occurred through the fault of third parties or of the User (for example, if the User shared their password with other persons).
8. Changes to the Policy
8.1. The Administration may change the terms of the Policy without prior notice. The current version is always published on this page; the revision date is shown at the bottom.
8.2. Continued use of the Service after changes are made means that the User accepts the new version of the Policy.
9. Contacts
Requests concerning this Policy are accepted by email at adminzumbo@gmail.com. We reply within 30 days of the request.
In the event of any discrepancy between this translation and the Russian version, the Russian version prevails.
Revision date: 02.10.2026