Public offer for the provision of Zumbo services
This document is a public offer (a proposal) to conclude a service agreement on the terms set out below. The party providing the service is hereinafter referred to as the “Contractor”; any person with legal capacity who accepts the offer is hereinafter referred to as the “Customer”.
1. Subject of the agreement
1.1. The Contractor grants the Customer access to the Zumbo online service at zumbo.ai (hereinafter — the “Service”): automatic processing of video and photo files uploaded by the Customer with the creation of modified copies thereof (hereinafter — “uniqualization”), and also, for a separate fee, improvement of the quality of video and photos (hereinafter — “AI upscale”) — within the scope of the selected plan and for the paid period.
1.2. The Service is used through the dashboard on the website. An account (an email address and a password) is required. The account may be used by the Customer on any number of devices.
1.3. The Customer uploads to the Service only materials that the Customer is entitled to dispose of, and is solely responsible for their content and for any further use of the resulting files. The Contractor does not review or evaluate the content of the files.
1.4. Technical limits (file size and duration, the number of files in a batch, the number of copies per file, supported formats) are shown in the Service and may be adjusted by the Contractor.
2. Acceptance of the offer
2.1. Payment by the Customer for a subscription or an AI upscale pack constitutes full and unconditional acceptance of this offer. The agreement is deemed concluded from the moment the payment is received.
2.2. By creating an account and using the trial access, the Customer also confirms that the Customer has read and accepts the terms of the offer and the privacy policy.
3. Price and term
3.1. The price of the subscription depends on the plan chosen by the Customer and on the payment period:
- Standard — 9 USD for 30 (thirty) calendar days or 64.80 USD for 365 (three hundred and sixty-five) calendar days; 100 (one hundred) uniqualizations per month;
- Premium — 24 USD for 30 calendar days or 172.80 USD for 365 calendar days; 300 (three hundred) uniqualizations per month;
- Business — 139 USD for 30 calendar days or 1000.80 USD for 365 calendar days; 1000 (one thousand) uniqualizations and 200 (two hundred) photo upscales per month.
3.2. One uniqualization is one output file. The monthly quota is renewed on the 1st day of each calendar month; any unused remainder of the quota is not carried over to the next month.
3.3. Trial access: 10 (ten) uniqualizations within 7 (seven) calendar days from registration, with no payment and no card details required. Trial access is granted to one Customer once; AI upscale is not available with trial access.
3.4. AI upscale packs are purchased separately and only while a paid subscription is active:
- Small — 20 USD: 10 (ten) minutes of video and 100 (one hundred) photos;
- Medium — 57 USD: 30 (thirty) minutes of video and 300 (three hundred) photos;
- Large — 180 USD: 100 (one hundred) minutes of video and 1000 (one thousand) photos;
- Mega — 1650 USD: 1000 (one thousand) minutes of video and 10,000 (ten thousand) photos.
3.5. Video minutes are charged according to the duration of the file being processed; at an output resolution of 1440 the charge is increased by a factor of 1.5; photos are charged per item. Before each run the Service shows how much will be charged and how much will remain, and asks for confirmation. Pack balances do not expire; if the subscription is cancelled they are frozen until it is resumed. If the processing was not completed for a reason on the side of the Service, the charged amount is returned to the balance automatically.
3.6. Prices are stated in US dollars. Payment is made on the website through an engaged payment agent; the available payment methods and the final amount in the payment currency (at the payment service’s exchange rate at the time of payment) are shown on the payment page before the payment is confirmed.
3.7. There are no automatic charges: every payment is made by the Customer manually. A repeat payment extends the subscription: the paid days are added to the unused remainder of the current period. When a different plan is paid for, the new plan takes effect from the moment of payment.
3.8. The Contractor has the right to change prices and the set of plans for future periods; such changes do not affect a period already paid for or packs already purchased.
4. Granting of access
4.1. Once the payment is received, the subscription or the pack is activated in the Customer’s dashboard automatically; the status of the payment is shown in the “Payments” section.
4.2. If the payment went through but access has not been activated within 1 (one) hour, the Customer notifies the Contractor (section 7), stating the email address of the account and the payment details; access is then activated manually.
4.3. The Customer may cancel the subscription in the dashboard at any time. Access and the quota remain until the end of the paid period; the payment for the remaining part of the period is not refunded, except in the cases set out in section 5.
4.4. Uploaded files and processing results are kept on the server for 24 (twenty-four) hours from the moment of processing and are then deleted automatically. The Customer downloads the results within that period.
5. Refunds
5.1. If the Service does not work for the Customer for reasons on the Contractor’s side (processing does not start or consistently ends with an error) and the Contractor has failed to restore its operation within 3 (three) business days from the request, the Customer has the right to demand a refund of the payment for the current subscription period and for the unused part of the AI upscale pack.
5.2. No refund is made for uniqualizations, video minutes and photos already used, nor if the Customer refuses the service for reasons unrelated to the operability of the Service (including where the result was not accepted by a third-party platform).
5.3. A refund request is sent by email to support@zumbo.ai from the address the account is registered to. The request is reviewed within up to 10 (ten) business days; if the decision is positive, the refund is made by the same method used for the payment or by another agreed method.
6. Liability
6.1. The Service is provided “as is”. The Contractor does not promise uninterrupted or error-free operation of the Service, nor any particular result from using the resulting files on third-party platforms and in advertising systems: their rules and algorithms depend on third parties and may change.
6.2. The Contractor’s liability is limited to the amount paid by the Customer for the current subscription period and the unused part of the pack.
6.3. The Contractor is not liable for losses arising from the actions of third parties, failures of communication networks and payment services, or from the content of the materials uploaded by the Customer.
6.4. The Customer is solely responsible for observing the rights of third parties and the rules of the platforms on which the resulting files are used.
6.5. In the event of a breach of these terms, including the uploading of materials whose circulation is prohibited by applicable law, or of actions harmful to the Service, the Contractor has the right to suspend or terminate the Customer’s access; in this case the payment is not refunded.
7. Contacting the Contractor
All requests to the Contractor, including refund requests and complaints, are sent by email to support@zumbo.ai. Requests are reviewed within 3 (three) business days.
In the event of any discrepancy between this translation and the Russian version, the Russian version prevails.
Revision date: 16.09.2026